Total Satisfaction Experience

100% Customer Satisfaction,

100% of the Time

Doing business with WOI is all about customer experience. Many companies can provide a product or service without delivering what is most important to the client. At WOI, we realize that real value is added when the overall experience exceeds expectations by addressing the factors most important to our customers.

Our company culture is customer-driven, and our team realizes the impact of putting our customers and their interests first. Trust us with your next project for Total Satisfaction!

WOI's Total Satisfaction Experience focuses on 3 priorities: timelines, product and job-site safety, and finished product aesthetics.

Our experience is that these three areas are always top of mind for our customers, so let’s set your mind at ease.

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Timelines

In today’s fast-paced manufacturing and distribution environments, communication and timely project execution are critical. WOI exceeds customer expectations by overseeing the overall project and meeting agreed-to timelines by working closely with our vendors, freight carriers, and subcontractors. Additionally, we prepare options to help navigate supply chain fluctuations and still meet expected deadlines.

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Safety

Job site safety is ALWAYS on our radar at WOI. Our goal is for our clients and contractors to go home to their families and loved ones each day without injury. We follow our clients’ safety guidelines and our own strict standards required of all installation personnel. Our solutions are thoughtfully designed blending safety and functionality.

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Aesthetics

The appearance of the finished product is always important, particularly when your facility is on display for new or existing clients. We take pride in our work and strive to leave job sites clean and orderly during the construction phase. Once the project is complete, final approval from the client is predicated on total satisfaction, including touch-up paint, cleaning, and disposal of packaging from the installation area.

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Can Your Project Be a Success Without Total Satisfaction?

Each phase of our 5 Phase Total Satisfaction Experience is of equal importance to delivering an exceptional product.

Phase 1 – The Comprehensive Assessment ™

An WOI representative will schedule an on-site meeting at your convenience to listen closely to you and understand your objectives, challenges, and goals. We walk through, evaluate, and discuss your unique application while providing expert insight. We determine the most visually appealing, cost-effective solution to accomplish your goals in the timeliest manner.

Phase 2 – The Objective and Solution Review ™

Your detailed proposal will be delivered and reviewed with you face-to-face. The proposal will include special attention to your time constraints, product appearance, and job site safety requirements. You can expect a prompt response to any revisions you may have to the proposal.

Phase 3 – The Project Timeline and Installation Schedule ™

Drawings will be created for your approval and amended with any necessary changes. We define your timeline for project completion to meet your objectives. We arrange transportation, delivery, and unloading of materials and determine lay-down areas to minimize downtime.

Phase 4 – The Project Execution and Safety Analysis ™

We will meet with you and our installation personnel to review the work timeline and your job-specific safety guidelines. We review your safety policy and identify dangerous activity with installation personnel. We perform daily job safety analysis (JSA) for your assurance of safe work.

Our project managers execute and manage all details paying attention to unexpected obstacles and their effect on the schedule. When necessary, we will immediately communicate options and implement changes to maintain your timeline.

Phase 5 – The Full Function and Aesthetic Review ™

We strive for complete satisfaction of workmanship, product functionality, and first-class appearance during the final walk-through and inspection. We ensure that your objectives have been met and follow up promptly with any last items you identify that need attention. We will provide you with a Project Completion Sheet for your final signature.

Our team collectively has over 180 years of material handling systems experience to be able to provide unparalleled knowledge and customer service.

To start your

TOTAL SATISFACTION EXPERIENCE

call WOI today at (865) 540-4004 or reach out to us at info@warehouseoptimizers.com.

Contact Us Today

We will be happy to assist you with any questions or more detailed product information on any Warehouse Optimizers products.

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